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Home/Social Media Management Software/Downloads/The Social Government Benchmark Report 2018Updated on: February 9, 2024

The Social Government Benchmark Report 2018

by Hootsuite and GovLoop

This report analyzes the results of a survey of public-sector employees currently involved in social media strategy and execution within their agency. It explores issues around proving the value of social media, identifies key benefits of improving agencies’ social strategy, and shares insights from Ben Cathers, principal value consultant at Hootsuite, about best practices for planning and implementing enterprise social media management for government.

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What's Inside

Executive Summary

How governments are using social media today

Top use cases for social media in government

Critical challenges in adopting social media

Three key strategies for social government

The journey to social government

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