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About Twilio Flex

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

Screenshots & Videos

Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Skilling
Twilio Flex Demo - Twilio Flex - Supervisor
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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Large Enterprises
  • Medium Business

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Twilio Flex Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Active User Hour Plan $1.00 $1.00 per user

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat

Named User Plan $150.00 $150.00 per user / month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Twilio Flex Pricing.

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk
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4.4 748 user ratings

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Twilio Flex Reviews

User Rating

2.7/5 (Based on 387 Ratings)

Ratings Distribution

  • Excellent

    53.5%
  • Very Good

    19.1%
  • Average

    5.2%
  • Poor

    2.3%
  • Terrible

    19.9%

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Twilio Flex User Reviews

Videos on Twilio Flex

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Getting Started w...

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Quickly Deploy a ...

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Setting Up for Tw...

Twilio Flex Screenshots

Twilio Flex Demo - Twilio Flex - Chat

Twilio Flex Demo ...

 Twilio Flex Demo - Twilio Flex - Skilling

Twilio Flex Demo ...

 Twilio Flex Demo - Twilio Flex - Supervisor

Twilio Flex Demo ...

 Twilio Flex Demo - Twilio Flex - Call

Twilio Flex Demo ...

Twilio Flex FAQs

What are the top alternatives for Twilio Flex?

Here`s a list of the best alternatives for Twilio Flex:

Does Twilio Flex provide API?

Yes, Twilio Flex provides API.

Twilio Flex Contact

Vendor Details

California, United States

Contact Details

Not available

https://www.twilio.com/flex

Social Media Handles

Not available

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