Usersnap Pricing, Reviews and Features (February 2024)

About Usersnap

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%
Reviews

86%
Momentum

69%
Popularity

88%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Usersnap Features

Show Feature Explanation

Show Missing Features

Bug Tracking Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%

Issue Tracking

Helps to manage and maintain issue logs and its activity

Filtering

To match the instances against a set of search criteria.

Dashboard (Bug Tracking)

Monitors bug activity and latest updates of an assignment for a team or project

Backlog Management

Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Role Management

Helps regulate access to systems, based on individual roles

Reports

Comes with reporting capabilities and features custom pre-built reports

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Storage and Retrieval

Helps to store, retrieve (search) and organize bug information

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Usersnap Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic $19.00 $29.00 per month

Features

Team members : 2
Feedback projects‍ : 1
Feedback reporters & feedback items : Unlimited
The Usersnap Dashboard‍
Widget features‍
Mobile app for dashboard
High security & 100% GDPR compliance
Page views limit‍ : < 500,000
Terms of Service : Standard Terms
Subscription Payment : Credit Card
Support : Basic

Startup $69.00 $79.00 per month

Features

Team members : 10
Feedback projects‍ : 3
Feedback reporters & feedback items : Unlimited
The Usersnap Dashboard‍
Widget features‍
Mobile app for dashboard
High security & 100% GDPR compliance
Integrate with 1,500 apps
Routing Menu‍
Page views limit‍ : < 500,000
Terms of Service : Standard Terms
Subscription Payment : Credit Card
Support : Basic

Company $129.00 $149.00 per month

Features

Team members : 15
Feedback projects‍ : 10
# of archived projects‍ : 5
Feedback reporters & feedback items : Unlimited
The Usersnap Dashboard‍
Widget features‍
Mobile app for dashboard
High security & 100% GDPR compliance
Integrate with 1,500 apps
Routing Menu‍
Customer care replies‍
Development Package‍
Page views limit‍ : < 1,000,000
Terms of Service : Standard Terms
Subscription Payment : Credit Card
Support : Basic

Enterprise Custom

Features

Team members : up to unlimited
Feedback projects‍ : up to unlimited
# of archived projects‍ : up to unlimited
Feedback reporters & feedback items : Unlimited
The Usersnap Dashboard‍
Widget features‍
Mobile app for dashboard
High security & 100% GDPR compliance
Integrate with 1,500 apps
Routing Menu‍
Customer care replies‍
Development Package‍
Custom Branding for Widgets‍
Webhook integration
Enterprise support
Page views limit‍ : > 1,000,000
Terms of Service : Custom terms
Subscription Payment : Bank/Credit card
Support : Premium

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Usersnap Pricing.