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Home/Help Desk Software/Downloads/What every customer service head should know about Self-ServiceUpdated on: February 9, 2024

What every customer service head should know about Self-Service

by Freshdesk

This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make the most of your knowledge base, How to build a thriving community of engaged customers, How different companies are using self-service to earn customer love.

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What's Inside

10 tips for a better knowledge base

Online community forums: Boon or Bane ?

Recommended Reading

Getting Brand Communication Right
Monumental Guide to Building Online Communities
How to use Google Analytics to enrich your knowledge base
How to build an Effecive Support Knowledge Base

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