Table of Contents
Introduction
In the age of digital, it’s excellence or obsolescence
Methodology
How the survey was conducted
1. Managers and Workers Disagree 5
Are managers blind to the operational problems of their teams?
2. The Principles of Operational Excellence 10
Seven principles for stronger execution and better results
3. Adopting the Seven Principles of Operational Excellence 16
Companies lag in implementing two key practices
4. Challenges in Execution 20
Consistency, capacity, and accuracy of work are the biggest roadblocks
5. Cross-Organizational Operations
While collaboration takes more time, it’s critical to produce exceptional results
6. Unseen Costs of Poor Operations
Company culture and employee retention take a dive when operations are rocky
7. Can Automation Bring Balance?
Automation reduces busy work and helps empower people
Conclusion
Operational Excellence helps leaders deliver results
