Typical Features
What is NinjaOne (NinjaRMM) and how does it work?
NinjaOne (formerly NinjaRMM) is the renowned unified IT management solution that simplifies how IT teams work. NinjaOne helps IT teams manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers worldwide and is consistently ranked #1 for our world-class customer support. The NinjaOne platform offers a single-pane-of-glass experience by combining IT teams that can proactively do endpoint monitoring, remote control, patch management, remote monitoring, software management, IT asset management, backup, IT service desk capabilities, and IT documentation. NinjaOne is an all-in-one unified solution with a fast, modern, intuitive interface.
Read More98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is monday.com and how does it work?
Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing inventory and IT project's lifecycle, the software brings everything at one place. It can also natively integrate with various software tools.
Read MoreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is GoTo Resolve and how does it work?
GoToAssist is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can convert their chat or call support into an online support session in an instant. The software offers the much-needed freedom to supporting staff, enabling them to take care of remote servers and computers even when the end-user is not present there. Agents can connect to any unattended machines whenever they want to resolve issues. GoToAssist allows users to quickly start a support session from a browser or desktop app of their choice. They can access customer’s system information easily, including software and hardware configurations. The software also allows to receive and send files in both live or unattended sessions and install updates, apply patches and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time.
Read MoreSW Score Breakdown
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is TeamViewer and how does it work?
TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers.
Read MoreSW Score Breakdown
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is VNC Connect and how does it work?
VNC Connect is screen sharing software that lets you connect to a remote computer anywhere in the world, watch its screen in real-time, and take control as though sitting in front of it. Remote access enables colleagues, suppliers and customers to communicate more effectively, breaking down barriers and driving growth. VNC Connect covers every remote access use case with a single subscription. You don't need to buy, deploy, manage and secure separate products or modules.
Read MoreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is BeyondTrust Remote Support and how does it work?
BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data.
Read MoreSW Score Breakdown
BeyondTrust Remote Support Pricing
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is AnyDesk and how does it work?
Anydesk is a secure and intuitive software that helps connect a computer from anywhere and anytime. It ensures reliable remote desktop connections so that users can work seamlessly without wasting any time. It allows users to provide amazing customer service and fast solutions from any location. AnyDesk can be run on platforms like Windows, MacOs, Linux, FreeBSD, iOS or Android with no extra charges. Users can enjoy the best experience with 60 fps on local networks and most internet connections. It’s the perfect app for software vendors or app developers who can offer remote support and monitoring to solve customer issues from a central office. Users can easily connect from everywhere on any device using unattended access. About performance, DeskRT is a smart codec that forms the very foundation of the software. It compresses and transfers image data between computers smoothly. The Banking standard TLS 1.2 technology protects the computer from any unauthorized access.
Read MoreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Zoho Assist and how does it work?
Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.
Read MoreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ISL Online and how does it work?
ISL Online web-based remote desktop software is very easy to use and comes packed with suitable features. You can remote access and monitor any Mac, Windows, or Linux computer within the shortest possible period of time, using any system/device. Users can transfer files easily. The software is highly collaborative also because you can co-monitor systems or deliver instructions using a live chat facility. Session recording and session transfer features add to its utility value. You can remotely control systems and access data while on the go. It ensures high-speed screen sharing. ISL Online has servers across the world so service flow is always undisturbed. It comes with a webinar portal.
Read MoreSW Score Breakdown
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is RescueAssist and how does it work?
RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software.
Read MoreSW Score Breakdown
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ConnectWise Control and how does it work?
ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more.
Read MoreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is LogMeIn Rescue and how does it work?
Web-based remote support without pre-Installed software for PC's, Mac's and smartphones. Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime. Rescue scales to deliver flexible, reliable remote support no matter how big the business is or how fast it grows. It's about more than tackling tech issues. It's about saving time and money, and boosting efficiencies across the company, just like these Rescue customers.
Read MoreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Splashtop Remote Support and how does it work?
Splashtop Remote Support is endpoint management and remote support software developed specifically for MSPs to facilitate easy connection of their client’s computers with remote access. It simplifies the process of remotely accessing, monitoring, and managing several computers. It is an ideal software for entrepreneurs, corporate teams, and IT professionals as it allows them to make use of its features to control their systems remotely, and hassle-free. Splashtop is a high-tech, powerful, and dependable remote desktop connectivity manager. It's tailored to managed service providers, IT experts, and help desk personnel. Splashtop Remote Support uses a strong high-performance engine to provide the best possible experience. You can also use it to simultaneously see numerous remote screens from multi-monitor setups. Security features such as TLS and 256-bit AES encryption, device authentication, and two-step verification secures all remote sessions. User satisfaction with Splashtop remote access is at an all-time high. It is the best in the market and has no competition. You can use choose this amazing product without an iota of doubt. You get a free trial, a mobile application for iOS, Android, Mac, and Windows, and some affordable premium plans starting at just $25 per month.
Read MoreSW Score Breakdown
Splashtop Remote Support Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ShowMyPC and how does it work?
ShowMyPC software has four products and helps in accessing home/office PCs from remote locations as well as provide remote support to conduct meetings. The software allows hassle-free access and monitoring of multiple unattended computers. It comes with Windows Remote Desktop Protocol support across firewalls. Users can find help in rebooting a remote system and unlock PCs using ShowMyPC software. It also facilitates easily tracking stolen or lost personal computers. Remote Support and Meetings product by ShowMyPC features remote control, high-speed screen sharing, file transfer facility, live chat, session recording etc. It uses a password & not an IP address to make a connection.
Read MoreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is GoToMyPC and how does it work?
GoToMyPC remote access software ensure high-speed connection and user access control. It offers multi-platform remote support across multiple devices. Users will find it possible to do print documents stored in remote computers using a connected printer nearby. One can reboot anytime an unattended system and also ensure its instant reconnection from remote locations. Smart remote diagnostic tools help in identifying the issues faster. LogMeIn comes designed thoughtfully with an array of suitable features like remote control, clipboard sync, whiteboard drawing, remote deployment, wakeon LAN, file storage, file sharing, multi-monitor navigation, endpoint management etc.
Read MoreSW Score Breakdown
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Splashtop Business Access and how does it work?
Splashtop Business Access is a remote desktop solution for business professionals and small teams. The cloud infrastructure is hosted on AWS to provide a secure network and computing environment with firewalls, data encryption, and DDoS mitigation. Easily transfer files between computers. You can drag-and-drop files between computers and you can also transfer files without starting a remote session. Select the file you need from your remote computer and print it on your local printer instantly. No need to transfer files or fax printed documents.
Read MoreSW Score Breakdown
Splashtop Business Access Pricing
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is FixMe.IT and how does it work?
FixMe.IT remote desktop solution enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, they utilize the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for the users. With FixMe.IT, support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
Read MoreSW Score Breakdown
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is RemotePC and how does it work?
RemotePC web-based remote access software is an affordable solution for remotely managing the PCs and Mac. It comes with a good set of features as well to support its expected functionalities. Unattended access, remote printing, file transfer, session recording, session transfer, and wake on LAN are some of its main features. The software is multi-platform friendly. Remote control feature helps to manage systems and accessing data even when you are on a tour. RemotePC offers remote access 24*7. It uses TLS v 1.2/AES-256 encryption for sending user authentication data between remote & local systems. Collaboration is supported via chat messages & whiteboard tools.Access is password-protected.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wurkr and how does it work?
Wurkr is a virtual workspace monitoring solution for enterprises, helping them to streamline individual business processes besides allowing on-time collaboration and creativity between remote employees. The software acts as a virtual replication of the physical workspace, with its video, chat and audio facilities. Members within a particular team can stay connected to each other by sharing their individual screens with colleagues or clients. Enterprise can customize Wurkr as per their needs. Admins can move their team managers into digital meeting rooms to have confidential discussions about business growth and transactions. They can even lock the virtual rooms to avoid unnecessary disturbances. The video platform offers a scalable interface, allowing enterprises to add in more staff in a hassle-free manner. Video calls within Wurkr are made through WebRTC, which is completely encrypted. The transmitted data are protected via SSL connections. A break room within the software, allows employees to have informal conversations with their colleagues and other teammates.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Instant Housecall and how does it work?
Instant Housecall is a full-featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. Understand your customer’s needs with session chat, automatically logged for a complete audit trail. View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time. Reboot your customer’s computer, even into safe mode, and automatically reconnect. Get notified by SMS any time your customer is trying to reach you.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ScreenMeet and how does it work?
ScreenMeet cloud-based remote access software offers all possible remote support and remote control advantages. This software gives the best screen sharing experience using a personal computer, Mac system or mobile phones to multiple devices. Customer support provided by the technical team is excellent. It is compatible with multiple platforms. No extra software installation is necessary for remotely monitoring the other person’s screen as it can be done directly from the web browser. It features full video support, session recording, multi-monitor navigation, white label offering, password protection, remote control, session transfer, authorization control etc.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wayk Now and how does it work?
Wayk Now is a feature-rich & reliable remote access software that is hosted on the cloud and can also be installed in mobiles, Mac and Windows. This user- friendly remote desktop access software takes less time to implement and offers tight security. Its free version is available to try it first and then buy. It supports file transfer to other devices and systems connected to various networks. Screen sharing feature is available. Users can access stored data and control computer systems from remote locations with the help of the remote control feature. Wayk Now comes with features like access control, remote execution, multi-monitor management, supports clipboard interoperability etc.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is AeroAdmin and how does it work?
AeroAdmin is a free remote desktop software that does not require installation or configuration. AeroAdmin is one application for both admin and client. To initiate a remote desktop connection you only need to download a small (about 2 MB) executable file and run it on local and remote computers. AeroAdmin automatically detects your network configuration and provides stable NAT pass-through connections. All data transmitted between the admin and client during a remote control session is end-to-end encrypted with AES and RSA algorithms.
Read MoreSW Score Breakdown
The Average Cost of a basic Remote Access Software plan is $15 per month.
56% of Remote Access Software offer a Free Trial , while 38% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
TeamViewer
|
98 | 4.5 |
VNC Connect
|
96 | 4.4 |
BeyondTrust Remote Support
|
95 | 4.7 |
AnyDesk
|
94 | 3.6 |
Zoho Assist
|
94 | 4.4 |
ISL Online
|
94 | 0 |
RescueAssist
|
93 | 4.2 |
ConnectWise Control
|
93 | 4.4 |
LogMeIn Rescue
|
92 | 4.5 |
Splashtop Remote Support
|
91 | 4.6 |
Remote access can be defined as the ability to get access to an office or home computer/device/network from a remote location. It facilitates seamless connection of computers or network nodes located on separate networks, across geographically scattered locations. Remote access software functions via linking a local and remote host over the Internet connection. Remote access software finds extensive use for ensuring appropriate remote administration and remote implementation. Physically reaching out to access data stored in computers at a distant location is always impossible. Remote access tools help to access data stored in the home computer while you are traveling, give a demo of products remotely, and offer remote support of all kinds.
You wish to buy one remote access software and not all the software products flooding the market. Having too many options also can be bad as it clouds the judgment abilities many times. Some factors if focused on and taken into consideration can be helpful in making a good choice.
Typical Features
Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Enables remote participants to see your desktop that allows better collaboration
Allows you to instantly communicate with your customers and/or exchange chat messages online
Enables one to record remote access, support sessions, and meetings
Facilitates sending and receiving both attended as well as unattended support sessions
Allows sending and receiving files
Helps in collecting feedback from users to assess the support
Helps to conduct performance testing and network configuration to identify issues on a computer.
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